Frequently Asked Questions (FAQ)

When you land and clear customs, proceed through the arrivals exit into the main terminal hall. Your assigned Olanka Tours chauffeur will be waiting inside the arrival lobby holding a personalized name sign. Prior to your departure, we will send you the driver's name, phone number, and vehicle details via WhatsApp or email. Our team tracks your flight in real time, guaranteeing your driver is ready when you walk out.

No need to worry. We monitor live flight radar for all inbound flights. If your flight is delayed, arrives early, or experiences schedule adjustments, your driver automatically adjusts their arrival time with zero extra waiting charges. If your airline changes your flight number or date entirely, simply send a quick WhatsApp message to our 24/7 hotline (+94 77 985 7420) so we can update your record.

Yes! All Olanka Tours airport transfer quotes and taxi prices are strictly all-inclusive. Highway expressway tolls (such as the Southern Expressway E01 to Galle/Matara, Colombo Katunayake Expressway E03, and Central Expressway E04), airport parking charges, fuel, and air conditioning are fully covered. There are never any roadside hidden fees or unannounced surcharges.

Yes, absolutely. Our chauffeurs are glad to wait while you obtain a local tourist SIM or eSIM (Dialog / Mobitel), withdraw cash from an ATM, or exchange currency at the official airport counters. During the journey, you are welcome to request stops for clean restroom breaks, king coconut drinks, snacks, or scenic photo opportunities at no additional cost.

We operate a clean, modern, fully air-conditioned fleet suited to every travel group:

• Mini Car (Suzuki Wagon R / Alto): 1–2 passengers, 2 medium suitcases, 2 backpacks.
• Standard Size Taxi (Toyota Prius / Axio / Corolla): Up to 3 passengers, 3 large suitcases, 3 hand luggage bags.
• Mini SUV (Honda Vezel / Toyota Raize): Up to 4 passengers, 3–4 medium suitcases.
• People Carrier (Toyota HiAce / KDH Flat Roof): 4–6 passengers, up to 6 large suitcases.
• Large People Carrier (Toyota KDH High Roof): 7–10 passengers, up to 9–10 suitcases.
• Mini Coach / Tourist Bus: 11–16 passengers, or medium coach for up to 28 passengers.

If you are bringing surfboards, golf clubs, or bulky equipment, please let us know when booking so we assign the optimal vehicle.

Yes, certified baby car seats and child booster seats are available upon request for infant and child safety. Please mention this requirement in your booking notes or WhatsApp request with the age of your child so we can install the appropriate seat before picking you up.

Yes, 100%. Every vehicle in our fleet is fully air-conditioned, non-smoking, strictly maintained, and covered by comprehensive commercial passenger liability insurance meeting Sri Lanka Tourism Development Authority (SLTDA) regulations. Our chauffeurs are professionally trained, courteous, and licensed.

Yes! Custom, tailor-made travel is our hallmark. Every itinerary on our website can be customized to match your desired duration, travel dates, preferred destinations, and family preferences. Whether you wish to explore cultural heritage in Sigiriya and Kandy, tea country landscapes in Nuwara Eliya and Ella, wildlife safaris in Yala or Udawalawe, or pristine southern beaches in Hikkaduwa and Mirissa, we customize your trip around you.

Yes. For individual travelers, couples, and small families, our English-speaking tourist chauffeur guides provide dedicated private transport, navigate scenic country routes, assist with hotel check-ins, share rich cultural background, and advise on authentic dining and local sights. For specialized archaeological sites (such as Sigiriya rock fortress or Polonnaruwa ruins) or larger coach groups, licensed National Tour Guides or local site specialists can also be arranged.

Yes, absolutely. You do not have to worry about driver food or lodging. Most tourist-certified hotels in Sri Lanka provide complimentary driver quarters. If you choose a private rental villa or secluded boutique homestay that does not have driver facilities, we arrange and cover external lodging for the driver nearby at no extra inconvenience or surprise cost to you.

Yes! We can arrange 4x4 open safari jeeps with experienced trackers for Yala, Wilpattu, Minneriya, and Udawalawe national parks, as well as reserved 1st or 2nd class reserved observation train tickets for the world-famous Kandy to Ella mountain railway journey.

You can book easily in three ways: (1) Use the instant fare calculator on our homepage to select your pickup location, destination, and vehicle; (2) Explore our multiday and day tours in our website shop; or (3) Message our friendly travel specialists directly via WhatsApp (+94 77 985 7420) or email (info@olankatours.com). We respond quickly with a complete quotation.

We prioritize convenience with flexible payment choices:

• Reserve Now, Pay Later: For airport transfers and select day trips, you can reserve without paying upfront and pay your driver upon arrival.
• Cash on Arrival: Accepted in US Dollars (USD), Euros (EUR), British Pounds (GBP), or Sri Lankan Rupees (LKR) at current official bank exchange rates.
• Credit & Debit Cards: We can issue secure online payment links or accept major cards for confirmed tour packages.
• Bank Wire Transfer: Available for advance corporate or multi-day tour package bookings.

No, never. Transparency is our core value. The price quoted is the price you pay. We do not charge night travel surcharges, weekend surcharges, or fuel inflation fees. Tips and gratuities for great service are customary in Sri Lanka if you are pleased with your driver, but they are entirely discretionary.

For point-to-point taxi transfers and day excursions, cancellations made at least 24 hours prior to scheduled pickup receive a 100% full refund with zero penalty fees. For multiday customized holidays involving advance boutique hotel bookings, cancellations follow our published Refund Policy and any non-refundable hotel or rail reservation terms.

Yes! We understand that flights and holiday plans change. You can amend your pickup time, dates, or route by dropping us a message on WhatsApp. We accommodate schedule adjustments promptly based on vehicle availability at no amendment fee.

Most international visitors require an Electronic Travel Authorization (ETA) / Tourist Visa prior to arrival in Sri Lanka. Applications can be submitted online via the official Sri Lankan immigration website. Please verify that your passport has at least 6 months validity from your planned arrival date.

When visiting sacred religious sites (such as the Temple of the Sacred Tooth Relic in Kandy, Dambulla Cave Temples, or the ancient city of Anuradhapura), respectful clothing is mandatory: shoulders and knees must be covered for all visitors, and hats, caps, and footwear must be removed at temple entrances. Light, breathable white or pale cotton attire is recommended.

Sri Lanka is a genuine year-round holiday destination thanks to its dual monsoon climate! From November through April, the south and west coasts (Hikkaduwa, Galle, Mirissa, Bentota, Colombo) and central hills enjoy warm, sunny weather. From May through October, the eastern and northern regions (Trincomalee, Pasikudah, Jaffna) experience pristine beach conditions.