Last updated: 1 October 2026
We want every booking to be clear before you travel. This policy explains how cancellations, changes and refunds are handled for tours, transfers and other services arranged by Olanka Tours.
Booking requests and confirmation
Sending an enquiry or availability request does not create a confirmed booking and no payment is collected by the enquiry form. A booking is confirmed only after Olanka Tours sends written confirmation and any required payment has been received.
Cancellation by the traveller
Cancellation terms can vary because hotels, activity providers, entrance tickets and transport partners may apply their own conditions. The cancellation terms supplied with your final quotation or booking confirmation form part of your booking and take priority where they are more specific.
To request a cancellation, email info@olankatours.com with the lead traveller name, booking or order reference and travel date. The effective cancellation date is the date on which we receive your written request.
Refund eligibility
- Payments for services that have not yet been confirmed will be returned in full.
- If Olanka Tours cancels a confirmed service and cannot provide a suitable alternative accepted by you, amounts paid for the cancelled service will be refunded.
- For traveller cancellations, any refund will follow the conditions in the accepted quotation or confirmation.
- Non-refundable third-party costs already committed for your booking may be deducted where those conditions were disclosed before confirmation.
- No-show, unused or partly used services are generally not refundable unless required by applicable law or expressly agreed in writing.
Changes and disruption
Please contact us as early as possible if you need to change a date, route, passenger count or itinerary. Changes depend on availability and may change the price. For delays, severe weather, road closures or other events outside reasonable control, we will assist with practical alternatives; supplier charges and unrecoverable costs may still apply.
Refund processing
Approved refunds are returned to the original payment method where possible. Bank, card or payment-provider processing times are outside our control. We will confirm the refund amount and submission date in writing.
Contact us
Questions about a cancellation or refund can be sent to info@olankatours.com or discussed by phone or WhatsApp at +94 77 98 57 420.